Cloud Based Queue Management System

Introduction

Customer queue management software solutions are commonly used by various businesses to better serve their customers during their regular business operations. A virtual queue allows for better customer service and greatly enhances customer satisfaction with the overall customer experience.

Customer queue management software solutions are commonly used by various businesses to better serve their customers during their regular business operations. A virtual queue allows for better customer service and greatly enhances customer satisfaction with the overall customer experience.

Advantages

Having a cloud-based customer queue system would provide the following advantages:

1

Ease of software deployment to each location, since there will be no physical server needed for each location. This results to faster time of setup in each location, since there will be no physical server to configure for each location

2

Lower cost of total ownership, due to reduced hardware items needed.

3

Reduced software maintenance time and cost, since software updates can be rolled out centrally and immediately applied to all locations

4

Ease of gathering customer queue transaction data and staff performance data across different locations.

Disadvantages

There are still possible disadvantages to a cloud-based Customer Queue System as compared to an on-premise standalone system:

1

The heavy dependency on network availability and internet connection., so that if network or internet becomes unavailable, then the location would be unable to run the customer queue software.

2

A cloud-based software would have a single point of failure. For multiple locations with individual standalone software running independently, this would in fact provide a distributed architecture and prevent a single point of failure.

Recommendations

Having looked into both the advantages and the disadvantages for cloud based Customer Queue Management Systems, the advantages outweighs the disadvantages for companies to implement a cloud based system for their Customer Queue Management System.

QueueRite is an enterprise level Customer Queue Management Software being used since 2012. The latest release of QueueRite Cloud Software is perfectly suited to companies looking forward to deploying queue solutions across their multiple branch location, with minimal cost expenditure and minimal time to operation.

Complete information on QueueRite software can be found here https://www.queuerite.com/

A short introductory video can also be seen here https://youtu.be/p8VwtswbSvY to see an overview of how the software works.

Contact Us

Reach out to us. We'd love to hear from you!

info@queuerite.com
(63) 917 810 0960
Ivant Technologies and Business Solutions, Inc.
Unit 2009 20th floor Prestige Tower
F. Ortigas Jr. Road, Ortigas Center, Pasig City
Metro Manila, Philippines, 1605